YOU CAN MAKE PAYMENT VIA CREDIT CARD, STRIPE OR PAYPAL.
For online payments, we currently accept PayPal and Stripe plus all major credit cards such as Visa Debit, Visa, Mastercard. PayPal and Stripe are very safe payment methods for purchases online. You can use PayPal or Stripe as a pay path to pay via your Visa Debit, Visa, Mastercard and most major credit cards. You have the option of checking out as a guest /use your PayPal or Stripe account or set up an account. Prices are shown mainly in € Euro.
The amount deducted will be Euro. PayPal, Stripe and your credit card provider will convert to your currency at checkout. We have no control over the real-time currency exchange rate. The currency conversion on our website is an approximate conversion. The full amount payable will be shown at checkout. By paying this amount, you have agreed to the real-time exchange rate offered by PayPal, Stripe or credit card provider. We are not responsible for any further transaction charges incurred by your bank or credit card provider.
You will receive an invoice from PayPal and Stripe upon completion of your transaction should you pay via PayPal or Stripe. You should then receive a confirmation email from us. Should you not receive this within 10 hours of your transaction, please contact us at firstname.lastname@example.org
AFTER YOU’VE MADE YOUR PURCHASE
You should receive the following via email:
An order summary with order number e.g. #2057 from irishorganicmill.ie. If you do not receive this within 10 hours of purchase, please email us at email@example.com.
It is important you enter your full address correctly at time of ordering. This is the responsibility of the customer. Please review your address upon opening a store account or ordering. Should you notice on your receipt that you have misspelled or included incorrect details, please contact us immediately, as once goods are dispatched we cannot be responsible for errors made on your address. Our address labeling is automated and cannot pick up on errors or omissions. Orders shall not be resent /refunded/cancelled should an address error be made.
SHIPPING & DISPATCH
We currently only ship to Ireland.
Our main priority is you. You’ve chosen to order with us and we really appreciate your custom, therefore, we aim to dispatch as quick as we can and generally our record is within 3-5 days.* Please note, this is the time we dispatch from our warehouse. Please allow time for delivery in addition to this. The length of time to reach your address can vary according to postal services and location.
Postal and courier services operate Monday-Friday.
*with the exception of busy periods such as Black Friday, Cyber Monday, Christmas, restock times and when we have a specific SALE on. Even then, our main priority is to get you your order dispatched as soon as we can.
ONCE WE DISPATCH
PLEASE NOTE: Dispatch time is between 3-5 days. You will receive an email to confirm your order has left our warehouse. Once we have dispatched, unfortunately the time it takes to reach you is out of our control. Delivery times can vary from country to country. We can give you an estimated time only. The postal service we use is ANPOST and we use their transit estimator: http://postage.anpost.ie/transit.asp which gives an estimated transit time from Ireland to your country. Transit times vary according to the size and weight of a package.
ESTIMATED TRANSIT TIMES
- To Ireland: 1-2 business days after dispatch. Courier transit times are generally 24 hours, max 48 hours.
Please see other time frames below under Delayed Parcels.
IMPORTANT: It’s advisable to order in advance of any personal requirements such as birthday/gift/college course deadlines to allow for dispatch and transit time.
We include your email address and phone number on the postal label so as if there is an issue with delivery, it may be a point of contact for the person delivering. If you wish for this information not to be included on your label, please state this in the Note Section at the time of ordering.
STANDARD SHIPPING: IRELAND & THE REST OF THE WORLD
A flat rate Postage and Packaging fee of €7.99 up to 30kgs.*
*Standard shipping does not come with a tracking number and is not insured.
**Some products have fixed shipping rates as stated on product page.
COURIER SERVICE: WITHIN 32 COUNTIES OF IRELAND
We offer a delivery service option using courier. Please ensure you provide the correct contact telephone number when ordering so as the courier can reach you upon delivery. The courier will call you before delivery therefore it’s important to answer the call. Average Delivery time is between 24-48 hours from the time of dispatch.
LOST OR DELAYED PACKAGES (STANDARD POST)
99% of the time, standard post is very effective and efficient. In the event that a customer reports a package undelivered after the estimated time of delivery (http://postage.anpost.ie/transit.asp), we then aim to track the delayed or missing package with ANPOST parcel, “missing parcel investigation”. This will ensure we find out where exactly the item is e.g. if it’s been delivered and where to. The system has proven very effective for us. Please note: we cannot send out a repeat order/refund until we retrieve the missing item.
Note: The company will not be responsible for missing items should you give postal instruction other than your own address such as “if not in, leave in rubbish bin at back of house” or “leave in neighbour’s porch” or any instructions of such nature.
Delayed Packages could be due to a slow transit country. This can vary according to customs and post office policies in each country. In our experience, the following countries can take longer than 12-26 days: Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India and Pakistan.
We cannot file a missing parcel claim until this time period has passed as your parcel may still be in transit.
Returned Packages as a result of “Not being picked up” or “Not possible to deliver to customer”.
Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.